Return & Exchange

At, customer satisfaction is our top priority, because your success is our success.
Our customer service starts the moment you become a member, and we promise to provide prompt, courteous service for all your needs and concerns.
This commitment to excellent service has fueled a remarkable growth in our membership, and is a testament to our customers' trust and confidence in®.

You may contact Customer Service at


Payment Terms

Payment terms and methods may vary according to vendor. Please check each vendor's payment policy before placing an order.


Order Confirmation

After clicking "Check Out", you will see an "Order Confirmation" page that shows your billing address, shipping address, payment information, and items ordered. Please print this page and keep the confirmation number for your records. If you have questions concerning your order, please contact Customer Service and refer to your confirmation number.

Your vendor will also send you a confirmation email within 24 hours of placing your order. This email will confirm that your order was processed as well as other detailed information. The vendor will also refer to your order confirmation number.


Exchanges and Refunds

Buyers seeking exchanges or refunds should refer to each vendor's return policy. If you need a refund from an order cancellation or return, you must first contact the vendor for authorization before contacting us. The vendor will issue a refund or credit according to the terms of their policy, after confirming the return or cancellation.


Please Note: Exchanges/Returns/Refunds are Not Allowed in the following cases:

• Loss or damage of merchandise while in the customer's possession.

  (Does not apply to removing the packing seals to check contents)
• Merchandise appearing to be worn, used, or in otherwise non-salable condition.
• Time since the sale is beyond the vendor's return period. Please refer to vendor's return policy.
• Breaking of original vendor packaging and re-wrapping.


Shipping Policy

Unless otherwise specified, the following shipping methods will apply:
Domestic (within U.S.)
UPS Standard Ground
* Your order will usually arrive in 5 to10 business days.


International (outside U.S.)

UPS and FedEx or DHL. For more details, please visit these websites:
• UPS :
• FedEx :
• DHL :® continuously strives to incorporate the latest technology in developing new strategies and features that will enhance the online shopping experience to all users, so that we may remain at the forefront of this dynamic segment of e-commerce. Your feedback is always welcomed and appreciated. Total customer satisfaction is our philosophy and our goal, and working to that end is the promise of our entire staff.