-All orders are processed and shipped within 1~2 business days. Orders placed on the weekend and holidays are processed on the next business day. Priority and Express shipping cut off time is 11 AM PST, Monday through Friday, excluding holidays. Priority and Express orders placed after 11 AM PST will be processed and shipped out the next business day U.S. Shipping Only.
-Due to the impact of COVID-19, some of our carrier partners are experiencing delays. It may take longer than usual for your order to arrive.
-Due to the high volume of orders during holiday season you may experience extended processing time up to 7 business days.
-ALL EMAIL AND WEB ORDERS HAVE A 14 DAY RETURN POLICY. IF MERCHANDISE RECEIVED IS NOT WHAT WAS EXPECTED, PLEASE CONTACT WITHIN 7 DAYS OF RECEIPT OF MERCHANDISE TO RECEIVE A R.A. # (sales.qwasabee@gmail.com)
-Claims for any damages must be made within 2 business days upon receipt of your order.
-All items returned for credit must be in the original state with all labels intact.
-All returns MUST be returned back to us within 7 days from the date you receive your ordered shipment. All shipping costs for returns (except for the wrong items shipped from us) must be paid by you. There is a restocking charge of 25% of the order amount for all returns after 7 days.
-You can cancel the order before the order has been shipped by writing to us at sales.qwasabee@gmail.com.
-The cancellation will be effective before shipping and you will get a confirmation email but once the order is in process, we can no longer cancel it. If your order is cancelled after your
-Credit card/bank account has been charged the said amount will be reversed back in your in your card/bank account.
-The customer agrees not to dispute the decision made by QWASABEE and accept QWASABEE’s decision regarding the cancellation
-Refusals: Refused, unclaimed, or undeliverable orders will result in charges for any additional shipping expenses incurred, as well as a 25% restocking fee.
