We do our best to process orders on the same day. Generally, any orders placed before 12:00pm PST ship the same day. However, we do ask for 1-3 business days to fully process and ship your order. Please be advised that shipping delays can occur.
If you are not fully satisfied with your order, we are more than happy to assist you with your return requests.
We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected. A return claim must be made within 14 business days, damage claim within 5 business days of receipt of goods.
We request customers to keep all packages unopened and include original manufacturers' packaging and label. Items should be unworn, unaltered and unwashed with all tags.
We request customers to keep all packages unopened and include original manufacturers' packaging and label. Items should be unworn, unaltered and unwashed with all tags.
To file a claim on damaged or return items, please email returns@hayden-la.com for your return authorization.
Please include your Sales ID or Invoice No. in the subject line and the following information: Company Name, Address, Invoice #/Sales ID #, Style Number, Color, Quantity, Reason for Return, Image of unit (if damaged).