Minimum Order $50.00
Shipping / Return Information
PINEAPPLE Beauty is an online wholesaler that offers a wide range of quality cosmetics and professional beauty products. We carry major wholesale brands such as Beauty Creations, JCat, Amuse, LA Girl and many more. Located in Los Angeles, CA we offer the best competitive pricing and superb customer service. Please take the time to browse our stock and don’t hesitate to send us a message!
ALL ORDERS RECEIVED BEFORE 2 PM PST will be processed within the same business day. Orders received after 2 PM PST will be considered as next day and will be processed on the following business day. SHIPPING PRICE varies from order to order and the order’s destination. ALL first time customers will receive a courtesy message requesting confirmation of the shipping price.
Business hours: M-F 9:00 AM to 5:00 PM PST.
ALL PINEAPPLE Beauty credit card transactions will be listed on your credit card statement as OFFA Beauty INC. Please understand that OFFA Beauty is our entity and we are doing business as PINEAPPLE Beauty. Thank you for understanding.
To cancel orders placed with us, please contact us by phone or e-mail within the same day the order was placed. Cancellations need to be authorized before 3pm PST and we reserve the right to charge up to 10% of the value of the cancelled merchandise for handling.
All orders are not subject to be refunded. STORE CREDIT OR EXCHANGE ONLY, NO EXCEPTIONS.
- Any Hair Colors and Supply category merchandise are not subject to be refunded, return and it's all Final Sale.
- All claims, including non-defective item returns, must be made within 7 days after receipt of goods.
- Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company.
- Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 7 days of the receipt of merchandise.
- A restocking fee, 20% of the merchandise value may be imposed on non-defective returns.
- If a package is returned in opened condition, there is an extra 10% restocking fee.
Customer is responsible for shipping both ways under all circumstances. All shipping and handling fees are NON-REFUNDABLE.
For damage claims, it must be made within 2 days upon receipt of merchandise. Please take TWO [ 2 ] pictures of the damaged products and send it to us via e-mail to request a RA. One picture must be a detailed picture of the damaged part along with the style number. Upon receiving the original packaging with all parts of damaged goods, we will issue a STORE CREDIT.