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More Shipping / Return Information
Shipping / Return Information
Stated below are the itemized return policies of Esley Collection.
All merchandise must be counted and carefully inspected upon receipt. We are not responsible for any goods altered from original delivered form. All claims or demands for defective merchandise must be made in writing via email/fax to our Returns Department at email@example.com within 7 days of receipt.
All returns require an RA # (Return Authorization #) from our Returns Department for your claim to be processed. Absolutely no returns will be accepted without an RA #. All credits will be applied as store credit. Credit Card refunds cannot be issued.
The buyer must pay all costs related to return shipping charges. It is your responsibility to ensure the secure packaging of returned merchandise to prevent any damage during the shipping process. We will not be liable for any costs associated with the damage or loss of anyreturned merchandise during transit. Prepaid return shipping will only be provided for defective merchandise.
There is a 15% restocking fee for any items returned without an RA #, returned past the grace period, or returned without its original packaging.
If cancellations and/or changes to the order are necessary, it must be made by written request to firstname.lastname@example.org within 48 hours of ordered date.