Not satisfied with your items?
We take pride in what we do and how we do it.
If you’re not satisfied with your item for any reason, let us know within 10 days of receipt of goods*.
In order to ensure accurate processing of your claim, all claims must be made via email to:
info@fatebylfd.com
Give us a day or two to respond to your email. Customer service works diligently every day to answer all emails in a timely manner.
If your claim is approved, you will be provided with a Return Authorization number (RA#) and next steps for processing. Please help us, by keeping merchandise in original polybags. A 15% restocking fee may be deducted from your store credit if items are not returned in original packaging.
*all claims must be made within 10 days of receipt of goods. No returns or claims will be accepted after 10 days.
Will return labels be provided?
Return labels will only be provided for claims regarding manufacturer defects and must be approved after review from our design and production team.
All other claims for returns must be shipped back at your expense. To help, we will happily provide labels for you at our cost, and will deduct the amount from your store credit. Store credit will be applied to your account after we review the returned shipment.
Unauthorized returns will not be accepted. Return Authorization number MUST be clearly visible on the package. Any boxes without return authorization number will be refused upon delivery.
F a t e by LFD CLAIMS AND RETURN POLICY: Purchaser is liable to check and count all goods upon delivery. Any and all claims, regarding goods received, must be made in writing via email to info@fatebylfd.com, within 10 days of receipt of goods. No returns or claims will be accepted for any reason after the aforementioned 10 day period. Fate by LFD, LLC (hereby reffered to as the "Company") is not responsible for any damages other than manufacturing defects. At the Company’s discretion, any and all claims for return, must be approved and authorized in writing by an authorized official of the Company. The Company will provide a Return Authorization number for any claims made. Return shipment labels will only be issued, at the Company’s expense, for claims with manufacturing defects. If you are not satisfied with your merchandise for any other reason, returns must be shipped at the expense of the purchaser, after written approval is granted by the Company via Return Authorization number. Returns sent without approved Return Authorization number will be refused upon delivery. 15% restocking fee will be applied to any goods, not returned in original packaging. Upon receipt and review of the returned goods, the Company will issue store credit for future use. Refunds will not be issued in any case.
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