Operating system strategy
If you are dissatisfied with the goods you purchased and want to request a return in exchange for a transaction or store credit (requirements must be met), please follow the guidelines below.
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All sales are final, and you are only eligible to return the item if your item is damaged or the manufacturer damages or sends the wrong item. There is no refund. Shipping and handling fees are also non-refundable, including all rejected and unaccepted packages. The item must be kept in its original condition (unwashed and undamaged) with original packaging in order to obtain store credit or return, otherwise, no refund will be given.

Damage/Quality Defects

Damaged or defective items can be used for store credits, or exchanges or returns can be provided. Because we need quality assurance first.

But please contact us to notify us within 5 working days after the delivery date.

When contacting us for information about damaged or defective items, please provide pictures of the damage (close-up and full pictures), invoice number, style number, color, size, and number of damaged or defective items). The investigation may take 1-3 working days. However, the investigation time may be longer, depending on the supplier. The final approval of the RA will be completed by the supplier.

Item is incorrect

Please contact us within 5 working days after the delivery date.

Store credit: If the supplier approves, we will send you a return label and process store credit after you receive the wrong product.

The correct item to be reshipped: We will work with the supplier to arrange the reshipment for you. This will be based on the availability of the product. If the product is no longer available, the store credit line will be used. Suppliers will not accept items that exceed their original conditions/packages and are not eligible for store credit

Out of stock
Any stock products out of order will be delivered directly from our factory through DHL, UPS, FEDEX, which is faster and safer to customers. Please note that it takes about 5 to 9 working days for customers to receive the order (may be delayed during holidays)

Monday to Friday 9.30-4PM (Pacific Time). Phone: 626-2788916 / 626-5753033