*Please note the Freight charges include Shipping and Handling, which covers all costs and additional expenses related to the order fulfillment such as UPS surcharge rates, expedited shipping, pick-up services, pre-order warehouse, and supplies expenses
- All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
- If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be canceled.
- All returns will not have a restocking fee for 5 days if the returned merchandise is returned in unopened condition with the manufacturers' seal.
- 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 5 days.
- It is the customer's sole responsibility to bring the products to our facility for any exchanges.
- No store credit is issued after 15 days. (Absolutely no returns for any special orders.)
- $25.00 charge for any returned checks.
- Claims for any damages must be made within 2 days upon receipt of merchandise. All items returned for credit must be in the original packaging with all parts included.
- Shipping and handling fees are non-refundable. (Including but not limited to all refused and unaccepted packages.)