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More Shipping / Return Information
Shipping / Return Information
It is an essential job for us to make sure we deliver our customer's orders complete and on schedule. We know that for some of our customers, time is a very valuable thing and we want to make sure it is not wasted. That is why we have chosen UPS Exclusively for our main shipping carrier.
These are the Delivery Methods UPS offers:
UPS Ground Shipping
● Orders are that are shipped UPS ground take 4-7 business days for delivery.(Please allow 72 business hours to process and ship your order.)
We try our best to ship out your orders on the same day, but with a high volume of oders it may take up to 3 business days when all the items are in-stock.
Usually if we receive the orders before 11:00 AM PST there is a higher chance that your order will be shipped out the same day, as long as all the itmes are in-stock. If you urgently need your order, you can always make a special request to our sales representative by leaving us a comment on the check-out box or by via e-mail/fax/telephone.
We take great pride in our reputation for quality and excellent value.If for any reason you are dissatisfied with any of our eco Zone products, we will assist you with a prompt credit or exchange.
All returns & exchange items must be notified within 14 days upon receiving the order with its corresponding invoice number.
Return credit will be issued back after we received the items and after they are inspected by our Return/Exchange Department. Items must be returned in its original condition always.
*ALL CLEARANCE ITEMS ARE FINAL SALE, AND THEY CAN NOT BE RETURNED.*
We will not refund or any items if it was...
· Stained(i.e. Make-Up)
· Odors(i.e. cigarette smoke, perfume, etc.)
· Or any other damage caused by the receiver.
We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.
**All other returns that surpass the return period, excluding manufacturer defects, are subject to a 20% restocking fee for regular orders.**
If you received a damaged item, please take a photograph of the damage and send us an E-mail as soon as possible with the corresponding invoice number and style number. Once we receive this notice we will contact you. This process must be done within 14 days upon receiving the order.
If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, we will not be able to cancel it. Always revise your order before you check out
Please send your package with the complete information requested to the following address via insured mail:
921 Crocker Street. Suite# 6
Los Angeles, CA 90021
Phone: (213) 327-0028