All shipments must be made to a valid address within the United States and Canada.
PO Boxes and international addresses (excluding Canada) are invalid. Customers are held responsible for paying all duties, taxes, customs fees, and other fees for their merchandise. Duties on goods can vary widely depending on the product and the country in which it was manufactured in.
- Your local post office or carrier can give you information on the method of payment accepted for duties, taxes, and other fees collected upon delivery.
- All orders placed before 12:00 pm PST with a valid credit card will be shipped out the same day.
- Orders placed after 12:00 pm PST will ship out on the following business day.
- Orders are shipped Monday through Friday, excluding major holidays.
- If your credit card is declined, your order will be shipped only when payment is cleared.
- If your payment is not processed in a timely manner, we may cancel your order at our discretion.
Return Policy
Exchanges or store credit may be issued for damaged or defective items that are reported within 14 days upon receiving delivery.
The procedure for returning damaged or defective merchandise is as follows:
- Please e-mail invoice# + photos to Miraluxeinc@gmail.com
- Please fill out the Return Authorization Request Form' that will be provided via e-mail.
- You will receive an email RMA confirmation once your RMA request has been reviewed.
- If your return request has been approved, you will receive a separate email containing a return call tag to send back the merchandise.
- Store credit will be issued to your account once we have received the returned items and will automatically be applied to your next invoice.
If you are unsatisfied with your merchandise from an online order, we will gladly issue store credit for a return request submitted within 7 days upon receiving delivery. You will be responsible for shipping back the merchandise undamaged on your own terms.
- All returns are issued by store credit only. No refunds will be given.
- Shipping and handling charges are non-refundable.
- All returns must be approved prior to shipping to receive credit. Any returns sent to our showroom without prior approval will NOT receive store credit.
- Any requests for returns and exchanges after 14 days will not be approved.