a. All return should be accompanied by an order confirmation number. Please email the order number, items you wish to return, and the reason for the return. Unauthorized returns will not be processed.
b. All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the complete original packaging materials as they have to be discarded.
c. All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
d. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
e. All returns will not have a restocking fee for 5 days if the returned merchandise is returned in unopened condition with the manufacturers' seal.
f. If the package is returned in opened condition, there is a minimum 20% restocking fee.
g. 30% restocking charge on ALL RETURNED GOODS FOR CREDIT after 5 days.
h. It is the customer's responsibility to bring the products to our facility for exchange.
i. No store credit is issued after 15 days. (Absolutely no returns for special orders.)
k. Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
l. Price on this invoice does not included shipping and handling fees.
m. Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)
n. For proper handling of the return, clearly mark the order confirmation number on the package, and please include the copy of the email from QMP
o. We will issue a credit (store credit only) for defective or damaged merchandise. The original shipping charge and return shipping cost are not covered under this policy. The customer is responsible for return shipping cost of any returned item.
p. All sales are final on promotional, sales (including closeouts), and special ordered items.
q. We are not liable for merchandise damaged during transportation. The UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS.
r. Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)
