Minimum Order $1.00
Shipping / Return Information
EiEN Apparel is a leading manufacturer/wholesaler of sexy and trendy apparel . Focusing on the very latest and affordable fashion style. We aim to provide an extensive range of high quality, trendy fashion clothing for regular and plus sizes. Our goal is always to provide our customers with high-quality products at the best possible prices. We offer fast same day shipping on all orders placed before 3pm pacific time. Best in Class Customer Service EiEN offers a professional, dedicated customer service at every possible stage from pre-sales to after-sales. Don't hesitate to contact us, we are always ready to help you via email, message and/or telephone. We understand first hand how fast the fashion industry works having new styles arriving regularly.
To better serve our customers all orders are packed in front of cameras after they have been checked by 2 people to ensure our customers receive their orders correctly. If any item is missing or shipped incorrectly, we can check right away and remedy the situation. Orders will generally be shipped same day or next business day AFTER receipt of full payment. If you need your order shipped same day, we ask that you call and confirm your order. Request to be contacted before charging will delay processing your order for up to four days. Orders will be shipped by the selected shipping method chosen at the time the order was placed unless other arrangements have been made. Orders requesting COD will automatically be canceled. A single order may not be shipped to multiple shipping addresses.
This vendor only allows returns on defective items. This vendor does not allow returns on sale items, closeouts or special orders.In order to return, a RA# (Return Authorization Number) is required.In order to request an RA#, the buyer must email the following: invoice number, company name, style number, quantity, color, size, reason, pictures. A restocking fee/penalty of 30% will be charged for unauthorized returns or refused/unaccepted packages. Packages that have been opened or are not in their original packaging are not accepted. The original shipping and handling cost is only refundable for defective items. A fee is charged for returned checks. The vendor can be contacted about the return policy via the following phone number (213) 747-4545. The vendor can be contacted about the return policy via the contact email address or thru the message system. Buyers have 7 days to make a return claim on defective merchandise. Buyers are reimbursed for defective items through store credit. The vendor will provide call tags to the buyer for return shipping fees of defective merchandise. Buyers have 2 days to make a return claim on non-defective merchandise. Buyers are reimbursed for non-defective items through store credit. The buyer is responsible for return shipping fees of non-defective merchandise. All returns on non-defective merchandise are subject to restocking fees. Returns of non-defective merchandise after the return deadlines will not be accepted.