SHIPPING POLICY
Orders will generally be shipped within one (1) - two (2) business days after receipt of full payment and depending on availability of goods. Customers will be notified if shipment status is changed. Back orders may take more than 7 days to shipped. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses. Charges may vary depending on the method and selected service. International shipping cost may vary from $50 to more than $130.
RETURN POLICY
- This vendor only allows returns on defective items.
- This vendor does not allow returns on sale items, closeouts or special orders.
- In order to return, a RA# (Return Authorization Number) is required.
- In order to request an RA#, the buyer must email the following: invoice number, order date, company name, style number, quantity, color, size, reason, pictures, amount.
- Return shipping for unauthorized returns or refused/unaccepted packages is charged to the buyer.
- Packages that have been opened or are not in their original packaging are not accepted.
- The original shipping and handling cost is only refundable for defective items.
- A fee is charged for returned checks with the additional transaction fees.
- The vendor can be contacted about the return policy via the following phone number (213) 749-7778.
- The vendor can be contacted about the return policy via the following email address www.kikikidsusa@gmail.com.
- The vendor can be contacted about the return policy via the Fashion Domino message system.
- Customers may return merchandise to the following address:
Myra or Peter
1218 S wall street
Los Angeles, CA 90015
- Buyers have 7 days to make a return claim on defective merchandise.
- Buyers are reimbursed for defective items through store credit.
- The vendor is reimbursing the buyer for return shipping fees of defective merchandise.
- Buyers have 7 days to make a return claim on non-defective merchandise.
- Buyers are reimbursed for non-defective items through store credit.
CANCELLATION POLICY
To cancel orders placed with us at Kiki Kids, please contact us by phone, email message or by sending a message through the Message system. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be approved with a designated reply or confirmation.
